0 symbols (min 100)
Submit answer
Question:
Top Question

why did you take money out twice from my account? & why does it still say processing after 5 hours???you guys need to give me my money back, it said “processing” then i got a notification & it said something went wrong & you guys took out money twice from my account. im gonna need my money back.

0 symbols (min 100)
Answer:
by #1762278

That happened to me and I just talked to costumer service about it and I got my money back and I re ordered my stuff and it went smoothly

by #1773426

Where do you find a legit email or phone number?

by #1960375

You should try to DM in Instagram. They have a 12 hour reply time. They are respectful if you are respectful. Depending on what your time zone is. You may have to stay up late to have a conversation with them. That way you aren't getting one text everyday. Went well for me.

by #1750667


If you experience any technical problems, please contact Romwe customer support team by email at service@romwe.com

View more answers (3) Hide answers Give your answer Answer
Question:
#59715

Where’s my stuff.

I daughter ordered stuff on 11/29/20 and it was supposed to be here by 12/15/20. We have not received anything at all.

Please let me know where it’s at and when it will be here. Order #- GRWMA400R000DW6

0 symbols (min 100)
Answer:
by #1967578

According to us.romwe.com, you may track your order following the steps below:
  • Log in your ROMWE account and click "My Orders" in "MY ACCOUNT";
  • In My Orders, you may get an overview of your order history and order status. Click "View Details" for more;
  • Click "Track" to get the logistic information of the order shipped out.

You may submit a ticket in your ROMWE account if you have any questions regarding your order. Contacting Romwe Customer Service Team through the ticket system ensures the most efficient method of communication. They should then get back to you within 24 hours.

View
Give your answer Answer
Question:
#55096

how can I get my refund ?I never got my package, it looks like it was delivered already but i dont have anything, I need help... I tried to contact them but no one ever replies to me

0 symbols (min 100)
Answer:
by #1960374

You should try to DM in Instagram. They have a 12 hour reply time. They are respectful if you are respectful. Depending on what your time zone is. You may have to stay up late to have a conversation with them. That way you aren't getting one text everyday.

View
Give your answer Answer
Question:

How can I get my refund.

I believe I received a call from someone from romwe but my phone lost service and I didn’t get a call back

0 symbols (min 100)
Answer:
by #1918266

According to the Romwe FAQ page, all returns are processed within 5 business days upon receipt of your package. An email should be sent to notify you once your refund has been processed.
Then it usually takes another 48 hours for the refund to appear in your Romwe Wallet. The balance in your wallet could either be applied to your next order or withdrawn to your original payment way.
If you have paid by PayPal, the refund will reach your PayPal account within 2-7 working days.
If you have paid by credit card, it will take about 10-30 working days for the refund process to be done by your card bank.

View
Give your answer Answer
Question:
#48803

Why I haven’t receive my packet.

It’s been a month already since I ordered my shipment and I haven’t received it It says that is on international receipt

0 symbols (min 100)
Answer:
by #1913182


According to Romwe shipping policy processing time takes 4-7 working days. Shipping time will be 10-28 working days by standard shipping. You may contact Romwe customer support concerning your order by email at service@romwe.com.

View
Give your answer Answer
Question:
#42040

Why has my package taken a month to get here and it's still not here?I ordered a swimsuit a month ago and it said it would take 2 weeks to get here and may have a 4 to 6 day delay and it had been longer than that.

0 symbols (min 100)
Answer:
by #1875976


According to the Romwe support section, if there is any shipping issue with your package, you should contact the Romwe customer care team for assistance. You may reach out to them via the company's social networks or via the support form on the PissedConsumer website.

View
Give your answer Answer
Question:
#40460

Where’s my package?I ordered it at the end of last month and yesterday I could track it just fine and now the tracking number isn’t found on any carrier service. The last package I ordered took almost two months to arrive. I just want to know when I should expect my package.

0 symbols (min 100)
Answer:
by #1866421


According to the Romwe shipping information, delivery time = processing time + shipping time. Each order is processed within 3-7 days after it has been placed. You should be notified with an email once your order has been shipped. Different countries have different delivery time. You may check out the estimated delivery time on the Shipping info page at romwe.com. More tracking info can be found under "My Orders".
Please note that if there is any shipping issue with your package, you must contact Romwe Customer Support within 180 days after your order was placed. You may try to reach out to Romwe Customer Support via the support form on the PissedConsumer website.

by #1862488

Same thing with my I am frustrated because they “shipped” my package May 2, 2020 and now I can’t seem to find any other notifications to where my package is.

by #1864471

Same thing is happening to me, I ordered last month on the 27 and it hasn’t moved it just says shipped

View more answers (2) Hide answers Give your answer Answer
Question:
#40280

Where is my package?ROMWE said my package was shipped and sent me an email that I was going through fedex. Fedex claims that the company has not yet given them the package.

0 symbols (min 100)
Answer:
by #1866437

According to the Romwe shipping policy, it takes about 4-6 days to process the order from the date the order is placed. To check the status of your delivery, please go to the Romwe shipping info page:
  • log into your Romwe account;
  • click on 'My Orders';
  • click on the 'Track Order Details' button.

If you need more information about your order status, please contact the Romwe customer care team via the support form on the PissedConsumer website.

View
Give your answer Answer
Question:
#27347

Why can’t I find the order I placed.

I placed an order. The total came out of my account. But how when I go to my profile I can’t find my order to look at it.

0 symbols (min 100)
Answer:
by #1824615

According to the Romwe FAQ section, after placing your order, they may need 1-3 business days to prepare your order. Romwe should inform you by email after shipment or if there is any delay.
Please make sure you log in the right email account and please check your mailbox spam folder as well. Your order details including the tracking number should be available in your account under 'My Orders' at romwe.com.
If you still do not see your order and you do not have any emails from Romwe with the order details, please contact the company customer care team for assistance. You may reach out to them by email at service@romwe.com.

View
Give your answer Answer
Question:
#27195

I logged in as a guest is there a way I can track my packages??

0 symbols (min 100)
Answer:
by #1826086

According to the Romwe FAQ section, you can track your order status only in your Romwe account:
  • log in your Romwe account and click 'My Orders' in 'MY ACCOUNT';
  • view the order history and order status. Click 'View Details' for more;
  • click 'Track' to get the logistic information of the order shipped out.

You may also get the detailed information about your order by contacting the Romwe customer service team through the ticket system at romwe.com.

View
Give your answer Answer
View more (64)
Ask a Question About Romwe
0 symbols (min 100)