Anonymous
map-marker Pekin, Illinois

Data compromised

my email said you guys leaked my info to the dark web & Google usually doesn't lie to me. Delete all my data and my account, I should've listened when I was warned years ago about you guys.
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User's recommendation: Temu

Mia S Muu

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Verified Reviewer

Shipping address

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For some reason on the shipping address I accidentally put North Ogden and 84404 is the zip code but it's supposed to be South Ogden 84405 so the correct address is 710 East 5300 South Ogden Utah 84405 and I just want to make sure it gets to the correct address
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Pros:
  • Got great stuff and have awesome deals

Preferred solution: I would just like to make sure the shipping address is correct so I can get the stuff I paid for

User's recommendation: Yes!!

Emmi M Dzq

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Verified Buyer
|

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Verified Reviewer

My orders I paid for never came since Jan 8th-jan 13th

Romwe - My orders I paid for never came since Jan 8th-jan 13th
Romwe - My orders I paid for never came since Jan 8th-jan 13th - Image 2
Romwe - My orders I paid for never came since Jan 8th-jan 13th - Image 3
Romwe - My orders I paid for never came since Jan 8th-jan 13th - Image 4
Romwe - My orders I paid for never came since Jan 8th-jan 13th - Image 5
I had 2 different orders I paid over $60 for on Christmas. I have emails confirming the order, and it's still not here.
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Loss:
$91
Pros:
  • Amazing clothes and eyelashes that are rlly cute and cheep
Cons:
  • I did not get my package

Preferred solution: Deliver product or service ordered

Latrese Vpa

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Verified Reviewer
| map-marker Pisa, Tuscany

I have a question

Romwe - I have a question
Will you restock this skirt? I really want it but it me out of stock please answer I really want to buy this one
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Amber J Ccx

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Verified Reviewer

Feeling ripped off

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I ordered a dress for my daughter who has a school dance coming up on January 12th. We ordered the dress on December 18th so that we would have it in time. My daughter still does NOT have her dress and it shows that it has been delivered. No it wasn't delivered and someone stole it we reviewed the camera footage and it hasn't been delivered to us.
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Loss:
$22

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Las Vegas, Nevada

Customer service number is not valid

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I need a valid customer service phone number and a US address where I can return a package. There was no information included in the package when i received it. I don't want to join nothing just to get this information.
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MacKenzie A Lyj

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Verified Buyer
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Verified Reviewer

4 orders have been shipped to wrong address.

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Romwe - 4 orders have been shipped to wrong address.
Romwe - 4 orders have been shipped to wrong address. - Image 2
Hello. I ordered a BUNCH of things off ROMWE and theyve been shipped to the total wrong address. What do I do?
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Loss:
$169

Preferred solution: Full refund

Anonymous
map-marker Rocklin, California

Close account

Please close my account as I have been breached. I tried to close it on the website but I couldn't do it- thank you Please do not re register me
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User's recommendation: They refused to close my account after I was breached on romwe website. I do not recommend using this site- bad business

Anonymous
map-marker Warrington, Pennsylvania

Return of order number GRUNAU11100N9E

I am trying to return or exchange one pants swpants011902**** and I cant get the return address to return them. This order was not listed on my account because I purchased it as a guest for my daughter. All I want to do is return it
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Alanzo S

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Verified Buyer

Ive been waiting 2 weeks for my package and it still hasn’t come

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Romwe - Ive been waiting 2 weeks for my package and it still hasn’t come
Romwe - Ive been waiting 2 weeks for my package and it still hasn’t come - Image 2
I ordered my package around August 25th for school, it said it would be shipped around Sep 1 to Sep 3 it is now SEPTEMBER 15 where the *** is my package I wont my money back, or a discount ,anything at this point
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Loss:
$30
Pros:
  • Good looking cloths
Cons:
  • No good shipping
  • Customer service contact sucks

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t order from Romwe

Katrina W Rrf

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Verified Buyer
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Package returned

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Romwe - Package returned
My package is getting returned because I typed in the wrong address and it wont let me change it. Ive tried contacting ROMWE through their customer care messaging system but it didnt help. I also have tried looking up their number so I could call but that was no help either. At this point Im ready to not use ROMWE ever again.
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Pros:
  • Products are cheap
  • Product is good
Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Pay attention to what you type because it won’t let you change it

Anonymous
map-marker Las Vegas, Nevada

Order placed 11.03.23 & has yet to be delivered

This is ridiculous. The very first order I placed with this company is conveniently nowhere to be found. I cant get a live person on the phone or any response to the ticket I submitted thru their site about this matter. Completely unacceptable.
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User's recommendation: Be careful

Phoebe L Gln

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Verified Buyer
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Verified Reviewer

I have missing orders and missing money and they wont contact me! This website is a scam and just steals people's money!!!

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Romwe - I have missing orders and missing money and they wont contact me! This website is a scam...
Romwe - I have missing orders and missing money and they wont contact me! This website is... - Image 2
Missing order and money stolen by the company romwe they are a scam website and I'm so upset its ridiculous you can't even get a hold of a customer service rep either
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Loss:
$39

Preferred solution: Full refund

User's recommendation: Dont buy from romwe!!!!

1 comment
ROMWE OFFICIAL

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance.

We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Anonymous
map-marker Clewiston, Florida

Because order was never received

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Order and have never received got my money but never received order would like money refunded are my dress this company is a ripped off so please refunded my money l and going to tell everyone not to use this company I like what I see but never get what I see so please contact me I have ordered before
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User's recommendation: Never order because may Never get your order

Lily H Uyo

I’ve been waiting days for them to get back to me, just for the customer service to not help at all.

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Ive ordered from here a few times and it was always fine. This time it was my sisters birthday so I ordered a pretty large amount of stuff.

I got the package and they were literally missing half the jewelry I ordered a tapestry, a light, my stickers, and an ice tray. I realized immediately that it wasnt there and the package looked too small. 2 days late but thats not even the part of the story that matters. I put in my complaint and it took a week for it to get actually done and they told me they packaged my things.

Just a complete waste of money now Im broke and dont have anything to give my sister.

Youd think you could trust a bigger company to package all your items or at least help you solve the issue. Extremely disappointed and will never waste money here again.

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Loss:
$17
Pros:
  • Cheap
Cons:
  • Will not send half your order
  • Late delivery
  • No actual person to talk to

Preferred solution: Refund for my missing items or for my missing items to be shipped to me.

User's recommendation: Don’t buy from this company. Don’t order more than 2 items or they will mess up. Don’t expect customer service to help you.

1 comment
ROMWE OFFICIAL

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance.

We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Valda Qgd
map-marker Naugatuck, Connecticut

Did not received the products

Aug 21 2023 20:16:09Order NO. GRUNRY473002WW1 In transitAug 25 2023 16:02:00 Arrived at the Local Facility Estimated Delivery Time: About Aug 30 2023 ~ Sep 01 2023. Please confirm whether we will receive the above shipment
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