Romwe Reviews

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Order went from bad to worse

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Let me start by saying - fast fashion is ruining the planet, and no one (including myself) should ever be buying unsustainable clothing, no matter the price.... I feel like the epic frustrations I am about to describe came as bad karma, for me conveniently forgetting that truth. Anyway, the story starts with me having a problem logging into my account before I made an order. The site could not log me in, so I proceeded as a guest.... now I am having issues making a return (the clothes arrived very late, and were not sized, described, or depicted accurately). To make matters worse, I found out that I cannot process the return through this account, because the customer service bot literally DOES NOT WORK: it will not take my questions (I get an error claiming that my internet connection is to blame, even though I have full cell and WiFi coverage).... It does not know how to connect my guest purchase # to my real account.... and it will not direct me to an email, phone number, or HUMAN BEING WITH PROBLEM SOLVING CAPACITY. If you think this sounds bad, it gets worse: the return policy states that we have 60 days FROM PURCHASE to make a return.... but how can I do this if it takes that long to get to my house? How can I do that when the customer service bot literally DOES NOT WORK, when there is no human available to talk to, when there is NO platform (aside from this) to air my grievances? Is it really that hard to provide an EMAIL? Or phone number?? Id argue that, if you arent willing to pay for customer service resources, YOU SHOULD NOT BE IN BUSINESS. Period. To stay in business, this company, Shein/Romwe needs to (1) fix its website, (2) update the return policy, (3) hire a customer service team, (4) research sustainable textiles and production, (5) find a real tape measure before reporting the clothing size.

User's recommendation: AVOID PURCHASING FROM HERE, AT ALL COSTS.

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Featured
ID
#1985419 Review #1985419 is a subjective opinion of poster.
Product
Romwe Clothing
Cons
  • Late or no delivery
  • Customer service is nonexistent
  • Clothing sizes fit weird
Loss
$150
Preferred solution
Full refund
Most helpful review

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Verified Reviewer
New Reviewer
Romwe - Haven’t received my orders
Romwe - Haven’t received my orders
Romwe - Haven’t received my orders
Romwe - Haven’t received my orders
Romwe - Haven’t received my orders
Romwe - Haven’t received my orders
Hi Im kadene my email is theegoddessminks@***.com or kadene25boss@***.com I made a purchase since April 29th and so far Ive only received one item out of 17 items now I want to know whats going on? Im either gonna get my items or my refund of remaining items its been...
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5 comments
#1889580

Who buys 17 items at once ? Seek counseling immediately before your life spirals out of control.

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ID
#1964724 Review #1964724 is a subjective opinion of poster.
Service
Romwe Shipping Service
Preferred solution
Deliver product or service ordered

Hi can you confirm me I'm purchase been ordered I'm not sure they didn't send my email my email is Masbegum65@***s://youtu.be/SPtywMQMymI. co.uk

Hello can you confirm my purchase been ordered I'm not sure they didn't send my email my email address Masbegum65@***l. co.uk
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ID
#2891594 Review #2891594 is a subjective opinion of poster.
Location
Bognor Regis, England

Didn’t receive

i ordered a package in august and its semptember 17th and i still havent received it and its still stuck in one place
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ID
#2880239 Review #2880239 is a subjective opinion of poster.
Location
Eagle Mountain, Utah

Wondering where my package is

i purchased items from your website about 1 month ago under sienna rutledge. i never received a confirmation email so i have no purchase number can you please let me know when my package is coming? thankyou sienna
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ID
#2877273 Review #2877273 is a subjective opinion of poster.
Location
Sandringham, Victoria

Wrong shipping address

So I was getting my delivery when I figured that I wrote the wrong address so 2573 instead of 2572 u called Canada post before it got returned to the shipper and sadly they couldnt do anything and now I dont know what to do it was a 95$ in the garbage
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ID
#2875861 Review #2875861 is a subjective opinion of poster.
Location
Montreal, Quebec
New Reviewer

"Delivered" package

Ordered a package to my home address after being away for work. Came home to no package even though it said delivered. Tried to speak to someone or email someone and had zero luck with the Robot customer service and now I'm out money on a package.
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ID
#2869452 Review #2869452 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund
New Reviewer

It says my package was delivered but I never got it.

I ordered a flannel and a t shirt and it says it was delivered and signed but I never signed it or got the package

User's recommendation: Idk.

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ID
#2867970 Review #2867970 is a subjective opinion of poster.
Loss
$24
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

No package received

I ordered a package on august 19th and still havent received it. I tried to contact customer services but no one contacts me back with the correct information I need. I also received false information regarding the date I will receive my order after asking for a reshipment. I would like to receive the package I ordered or get a refund.
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ID
#2866964 Review #2866964 is a subjective opinion of poster.
Pros
  • Good price
Cons
  • Late or no delivery
  • Delivery is taking much too long

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New Reviewer

Order Issue

Hey please , I sent you guys a private message. Im trying do modify , I order a size (S) but I would really like a size (M) . The problem is I have to do it on time before they ship it, so please guys help me. Thank you
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ID
#2862271 Review #2862271 is a subjective opinion of poster.
Location
Denton, Texas
New Reviewer

Can't get a refund

I ordered a few items last month and still haven't received anything. When I did check what the problem was, I was told that my tracking number has failed. I have not been able to get a refund because there's no way to send the clothes I was supposed to receive, and the contacting service was a robot. Does anyone know any customer service lines that I can get into to be able to speak to a real person?
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ID
#2862174 Review #2862174 is a subjective opinion of poster.
Service
Pc Dog Clothes Customer Care
Pros
  • Deliver earlier than date set
Cons
  • Not able get a refund after clothes has not been sent
Loss
$29
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Order issues

I changed my shipping address when I moved but it didnt save and my order was sent to the wrong address. I would either like to have my items re-shipped to the correct place or a refund considering I did not get what I ordered.
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ID
#2858654 Review #2858654 is a subjective opinion of poster.
Pros
  • Merchandise looks relevant to what you ordered
  • Options
  • Even cheaper with points coupons
Cons
  • Package is teo days late
  • Package never came
Loss
$53
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad shippint

my package didnt go to my house. it went to a place in heber springs. just lost my money and clothes i ordered
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ID
#2849609 Review #2849609 is a subjective opinion of poster.
Pros
  • Good prices and clothes

Package not delivered

Hi. You guys wrote the incorrect address on my package and was returned to sender. Please contact me to give you the correct address. Or to receive a refund
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ID
#2849217 Review #2849217 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Returns

I have emailed countless times and cannot get a response. I cannot get into my account to return my items. I need help with my password and username. Please help.
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ID
#2849188 Review #2849188 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Never got the package

My package said it delivered 3 days ago and I have called everywhere and no one knows what happened to it.
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ID
#2848725 Review #2848725 is a subjective opinion of poster.
Loss
$15
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Funds verification

I have a order placed on hold until further verification notice. I received 3 emails about the order being on hold for further payment verification
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ID
#2830870 Review #2830870 is a subjective opinion of poster.

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